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Frequently Asked Questions

Orders & Shipping

Do you ship internationally?

Yes, Revaleur ships worldwide. We offer three shipping zones:

  • Netherlands: €5,45 (Basic), free over €200
  • Europe: €6 (Basic), free over €200
  • International: €10 (Basic), free over €100

All shipments are traceable and insured. Express options are also available.

How long does shipping take?

Orders are typically processed within 24 hours (excluding weekends and holidays). Delivery times vary by destination:

  • Netherlands: 1–2 business days
  • Europe: 2–5 business days
  • International: 5–10 business days

Tracking details are provided once your order is shipped.

Can I change my shipping address after placing an order?

If your order hasn’t been shipped yet, we’ll do our best to update the address. Please contact us as soon as possible at info@revaleur.com with your order number and the correct details.

Once an item is dispatched, address changes are no longer possible.

Returns & Payments

Can I return an item?

Yes, returns are accepted within 14 days of delivery. Items must be unworn and in original condition.

Return shipping costs are not covered unless the item was incorrect or damaged.

What payment methods do you accept?

We accept iDEAL, PayPal, Klarna, and major credit cards. All payments are securely processed, and your data is protected.

Is it safe to pay on Revaleur.com??

Absolutely. Our checkout is SSL-encrypted and PCI-compliant. We only work with trusted payment providers to ensure your security.

Contact & Support

How can I contact Revaleur?

You can reach us via email at info@revaleur.com or through the contact form on our website. We aim to respond within 24–48 hours on business days.

Do you offer sourcing or styling advice?

Yes — if you're looking for something specific or need help styling a piece, feel free to reach out. We’re happy to assist with personal requests when possible.

When can I expect a reply?

We typically respond within 1–2 business days. During peak periods, it may take slightly longer, but we always aim to help as quickly as possible.